Our Services at Support Coordination
What is NDIS support coordination
Working with Support Coordination Australia is like having a guide who helps you figure out how to use your NDIS plan to get the support and services you need.
We work with you to understand your goals and find the right providers and resources to help you achieve them.
We can also help you with paperwork, booking appointments, and making sure everything runs smoothly.
Supporting You Across Metropolitan Melbourne and the Latrobe Valley
Level 2 and Level 3 Support Coordination: Understanding the Difference
At Support Coordination Australia, we proudly provide expert NDIS support coordination services across Metropolitan Melbourne and the Latrobe Valley region—including Traralgon, Gippsland, and surrounding communities. Whether you’re navigating your first NDIS plan or looking for ongoing support, our team is here to help you build capacity, access services, and achieve your goals—every step of the way.
Level 2 - Support Coordination provides tailored assistance to help you understand and implement your NDIS plan effectively. Our experienced coordinators work closely with you to connect with the right services, navigate funding options, and develop the skills needed to manage your supports independently. We focus on building your capacity, ensuring you make informed decisions about your care, and addressing any challenges that arise along the way.
Level 3 - Specialist Support Coordination is designed for participants with more complex needs, requiring a higher level of expertise and intervention. Our specialist coordinators assist in managing multiple service providers, addressing significant barriers, and implementing tailored solutions for participants facing crisis situations or complex care requirements. Unlike Level 2, which emphasizes capacity building, Level 3 provides intensive support to stabilize situations, reduce risks, and ensure long-term sustainability of services.
How can NDIS support coordination help?
Support coordinators help you to make the best use of your supports in your NDIS plan.
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Understand and use your NDIS plan to pursue your goals.
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Connect you with NDIS providers, community, mainstream and other government services.
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Build your confidence and skills to use and coordinate your supports.
Support coordinators will work with you and your family and carers to:
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Design a service plan for your specific support needs, where needed.
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Address the barriers and understand what might impact your ability to access the supports.
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Set up a process to overcome the barriers and challenges to achieve the goals.
Why you should choose SCA?
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Your well-being and goals are our priority.
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We believe in you and genuinely care about your needs.
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Our main aim is to assist you in reaching your goals.
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We offer support coordination for NDIS participants.
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Our service is funded by the NDIS if you have Coordination of Support funding.
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We help you connect with NDIS providers and plan how to use your funding.
Our points of difference
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We specialize in assisting participants with psychosocial diagnoses, SDA and SIL applications, and those from culturally diverse backgrounds.
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Our service is available in English, Cantonese, Mandarin, and Czech.
Psychosocial Recovery Coaching at Support Coordination Australia
We’re excited to announce that Support Coordination Australia now offers Psychosocial Recovery Coaching as part of our NDIS services. This new support is designed specifically for participants living with psychosocial disability, and is different from traditional support coordination.
While our Support Coordinators focus on helping you understand and implement your NDIS plan, Recovery Coaches go a step further. They bring specialist mental health knowledge and lived or learned experience to help you take control of your recovery journey. Your Recovery Coach will work with you to build your capacity, strengthen your support network, connect with mental health services, and support you through daily challenges.
If you're looking for someone who understands mental health and can walk alongside you on the path to greater independence and wellbeing, our Recovery Coaching service is here to help.